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Context
Analysis

*2022 Consolidated Annual Report excerpts

External analysis

For Metropolitano de Lisboa, both in the present and future, the stakeholders are all the groups whose quality of life may be affected by the activities pursued.

EXTERNAL ANALYSIS - decorative image

Internal analysis

Metropolitano de Lisboa has a relatively stable organisation, in force since 1 April 2017, which is the date on which the Company’s organisational independence was restored.

ML is currently undergoing a phase of network expansion and service improvement, in particular through major investments such as the creation of the Circle Line, the modernization of the signalling system and acquisition of rolling stock projects, the extension of the Red Line to Alcântara and connection of the municipalities of Odivelas and Loures with the construction of the Light Surface Metro (MLS).

Risks and opportunities

Following the analysis to the external and internal contexts, an analysis of strategic risks and opportunities is reflected into the following SWOT analysis:

SWOT ANALYSIS:
S: 
POLITICAL: COMMUNITY FUNDING. SOCIAL: RECOVERY OF OWN INCOME; QUALITYOF SERVICE PROVIDED. INFRASTRUCTURE: INVESTMENT IN NETWORK EXPANSION AND MODERNISATION PROJECTS.
W:
HUMAN RESOURCES: HIGH AVERAGE AGE OF EMPLOYEES; LACK OF KNOWLEDGE RETENTION; RECRUITMENT DIFFICULTIES: LACK OF INCENTIVES AND SKILLED LABOUR. PROCESSES: WEAK CULTURE OF SHARING AND WORKING TOGETHER BETWEEN AREAS; LACK OF STRATEGIC PLAN AND OPERATIONAL LINK TO THE PAO.
O:
TECHNOLOGY: TECHNOLOGICAL DEVELOPMENT. ECONOMY: RECOVERY OF TOURISM. SOCIAL: END OF RESTRICTIONS ASSOCIATED WITH COVID-19. LEGAL: NEW LEGAL INSTRUMENTS WITH A POSITIVE IMPACT ON MORE SUSTAINABLE COMPANIES.
T:
POLITICS: UKRAINE WAR. ECONOMY: INFLATION, RISING PRICES. ENVIRONMENT: INCREASE IN EXTREME WEATHER EVENTS. TECHNOLOGY: CYBERSECURITY.

Governance structure

As the structural transport operator for the mobility of the Lisbon Metropolitan Area, Metropolitano de Lisboa, E.P.E., intends to contribute to the development of a new and dynamic business model, focused on improving intermodality, efficiency and increasing the quality of the services provided. Metropolitano de Lisboa's governance structure is developed in an integrated manner.

The Lisbon Metro corporate structure: 
Statutory Structures: Audit Committee, Board of Directors and Advisory Council. 
Autonomous Structures: Ana Fazendeiro, Data Protection Officer; José Vieira da Silva, Customer Ombudsman. 
Mission Structures: Pedro Pereira, Centre for Innovation and Sustainable Development. 
Support Structures: Margarida Loureiro, Internal Audit, Risk and Compliance Office; Filipa Melo, Legal and Litigation Office; Luís Vale, General Secretariat. 
Corporate Structures: Paula Martins, Human Capital Direction; Dilar Rafael, Financial Direction; Nuno Correia, Logistics Direction; Luis Almeida, Planning, Control and Asset Management Direction; António Valente, Security and Surveillance Direction; Carlos Rocha, Information Technology Direction. 
Operational Structures: Ricardo Machado, Project Coordination Direction, overseeing Jaime Alves, Red Line Expansion; Rui Pina, Circle Line; Nuno Cruz, Production; Heloisa Cid, Technical Services; and João Viana, Dedicated Public Transport; Miguel Rodrigues, Customer, Commercial and Marketing Direction; Jorge Ferreira, Maintenance Direction; Tiago Silva, Operations Direction.

 

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