Performance

*2022 Consolidated Annual Report excerpts

Financial capital

The measures implemented to contain the COVID-19 pandemic continue to impact demand levels, which remain lower in relation to the pre-pandemic period (2019), with consequent effects on revenue.

Intellectual capital

The year of 2022 was marked by the transition to a digital training model and the strengthening of the connection to universities in the development of management and leadership skills. Special reference should also be made to the development of projects aimed at boosting innovation in the company, including support to the pursuit of higher education studies/theses.

Human capital

The Human Capital management model is anchored on the same sustainability principles integrated into the business strategy and focused on valuing knowledge. The policy guidelines for developing the promotion of skills, recognition of performance and maintenance of a good social environment and atmosphere are based on the assumption that the company’s workers enable the accomplishment of its aim to be the structural public transport operator of mobility in Lisbon.

Share capital

2022 was a year marked by a steadfast commitment to stakeholders. This included support for employees through measures promoting work-life balance and parental protection, as well as an increased focus on community engagement and contributions to charitable causes.

The Metropolitano de Lisboa group of companies has made a commitment to Sustainable Development, integrating four of the Sustainable Development Goals (SDGs) of the United Nation's Agenda 2030 for Sustainable Development into its strategy.

José Vieira da Silva is the new Ombudsman of Metro de Lisboa, a position held under a non-remunerative regime for the period of one year, and renewable successively for equal periods.

Most of the initiatives developed (by ML) were aimed at improving Customer service and support conditions.

All efforts were made to launch projects in early 2023 aimed at improving the Metro customer’s experience.

(On fighting fraud) ML continued to pursue efforts with the IMT and Tax Authority to optimize the process of enforced collection of values payable due to passenger transport in situations of fraud, namely through provision of clarifications requested by the finance services responsible for the notifications served to customers committing fraud.

Natural capital

ML positions itself as a key player in the decarbonisation of the economy and in contributing to the mitigation of environmental impacts.

Since May 2022, ML has zero indirect emissions of greenhouse gas (GHG) derived from the supply of electricity exclusively from green renewable sources. To offset the direct emissions of greenhouse gas produced by the consumption of natural gas, liquid fuel and fluorinated gas leaks, ML has progressively contributed with tree planting actions in Portugal. In this way, ML achieved the carbon neutrality of its operations, accomplishing one of the company’s major sustainable development goals and strengthening its contribution to the decarbonisation of the economy and improvement of sustainable mobility in the Lisbon Metropolitan Area.