Business
Model
*2022 Consolidated Annual Report excerpts
Business areas and value creation
As a public passenger transport service provider whose main goal is customer satisfaction, ML has sought to develop a service of excellence to improve mobility in the Lisbon metropolitan area and to provide experiences that meet the different requirements of its users.
Investment and network expansion
In terms of expansion, the contract work continued for the Circle Line project, the necessary studies were conducted for the launch of the design/construction procedure for the expansion of the Red Line between São Sebastião and Alcântara, and the studies were made for the Violet Line - Light Surface Metro (MLS) between Odivelas and Loures.
Conservation and maintenance of infrastructure and rolling stock
Despite the operational constraints caused by the pandemic, especially in the capacity to allocate human resources to scheduled or corrective maintenance tasks, the infrastructure showed a relatively stable performance, synonymous with the high resilience of these systems, in which it was possible to continue with the implementation of the scheduled maintenance programmes and projects in progress for renovation or rehabilitation of systems or equipment.
Transport service supply
During the year under review, Metropolitano de Lisboa’s supply was adapted to the evolution of the COVID-19 pandemic, accompanying the observed upswing of demand.
The adjustments to the revenue operating plans throughout the year were made by altering the number of trains running at different times of the day and week, as well as changing the number of cars per train running.
Demand
There was a favourable impact on passenger demand in 2022, due to the significant alleviation of the measured to contain the COVID-19 pandemic.
The demand recorded the following variations:
- Increase of 63.26% in passengers with paid tickets and 63.32% in total passengers compared with 2021;
- Increase of 28.87% in passengers with paid tickets and 25.22% in total passengers in relation to the Activities and Budget Plan;
- Increase of 24.79% in passengers with paid tickets and 25.61% in total passengers in compared with the pre-pandemic year of 2019.
Commercial activity
Still recovering from the effects of the pandemic, the economy was strongly affected by the war in Ukraine, which triggered fuel and energy price increases and consequently led to an overall rise of the prices of goods and services.
